General What are the differences between the LoudPipe service and my current phone line? What do I need to have to use the LoudPipe service? What type of High Speed Internet connection will work with LoudPipe? Do I need a computer to use the LoudPipe service? Can I use my computer to access the Internet while I talk on my LoudPipe phone line? Can I transfer my current number telephone number to LoudPipe? Can I make 911 or 411 calls with the LoudPipe service? How long does it take to get my LoudPipe service working? What happens if I move or want to travel with my LoudPipe service? Can I make long-distance calls on my LoudPipe phone line? What are your long distance rates? Is there a difference between making a local call and a long distance call? How can I place a LoudPipe Phone Call? If I have the LoudPipe service, who can I call? Is there a setup or activation fee? Installation How do I set up the equipment? I can't get my LoudPipe adapter working with the Telus ADSL Service. Voicemail How do I access my voicemail? What is my voicemail password? How long can my voicemail greeting message be? How long can I store my voice messages? How long can voice messages be? How many messages can I store in my voicemail? Service Features How do I add call features to my phone line? Can I have more than one phone line? Can I add additional phone numbers to my line? Can I use a fax with the LoudPipe service? Billing When and how do I get billed? How do I view details of my long distance calls? ANSWERS General What are the differences between the LoudPipe service and my current phone line? You will not notice many differences between LoudPipe and your traditional phone line. LoudPipe has a similar set of features and works with any a standard telephone. What you will immediately notice is the difference in pricing. We are much less expensive than the traditional service! You will be able to keep your current number with you even if you move to a different part of the city, country or continent! Anyone dialling your Vancouver number will ring your adapter no-matter where the adapter is in the world (as long as it's connected to a high-speed Internet connection.) [Back to top] What do I need to have to use the LoudPipe service? You only need high speed internet access and a LoudPipe adapter. [Back to top] What types of High Speed Internet will work with the LoudPipe service? LoudPipe works with any high speed internet connection including Cable or ADSL. We require an "always active" Internet connection so Dial-Up Internet will not work with the LoudPipe service. [Back to top] Do I need a computer to use the LoudPipe service? LoudPipe does not need a computer to work so you don't even need to own a computer! [Back to top] Can I use my computer to access the Internet while I talk on my LoudPipe phone line? Yes, you can. You can use your computer and Internet connection just as you did before while you use LoudPipe. [Back to top] Can I keep or transfer my current number? The answer is…maybe. Currently not all telephone numbers are portable but many are. If you live in an area where the numbers are able to be transferred, we can link your telephone number to your LoudPipe adapter. There is a $25 service charge for the transfer. Please contact a LoudPipe Customer Service Representative if you are interested in transferring your number. There is a list of the numbers that are currently portable here. [Back to top] Can I make 911 or 411 calls? No, we do not offer 911 or 411 service at this time. [Back to top] How long does it take to get my LoudPipe service working? If you bought your adapter in one of our retail partners' locations or activated your adapter online it probably works right now! With our advanced software it takes us only a few seconds to activate your adapter. If you purchased an adapter that hasn't been activated yet, simply click here to instantly setup your adapter. If you do not yet own a LoudPipe adapter please click here. [Back to top] What happens if I move or want to travel with my LoudPipe service? You simply unplug your LoudPipe adapter and take it with you. When you reach your destination simply plug it into a high-speed Internet connection and use your LoudPipe service just as you would at home! Anyone calling your number will reach you at your new destination. [Back to top] Can I make long-distance calls on my LoudPipe phone line? Yes! And you get great rates too. Simply choose the long distance option when you set up your account or add it later and you will be ready to call the world. [Back to top] What are your long distance rates? Please check this page for our most current rates. [Back to top] Is there a difference between making a local call and a long distance call? You will have to pay long distance charges for a long distance call to a number outside your calling area, similar to existing, traditional wired telephone service. [Back to top] How can I place a LoudPipe Phone Call? Just pick up your phone connected to your LoudPipe adaptor and make your call. The call is routed through our network to the local telephone company for the person you are calling - no-matter where that local telephone company is located in the world. [Back to top] If I have the LoudPipe service, who can I call? You are able to call any phone number, anywhere in the world. The call can be made to a local number, a mobile phone, to a long distance number, or an international number. You may even utilize the service to speak with more than one person at a time. The person you are calling does not need any special equipment, just a telephone. [Back to top] Is there a setup or activation fee? There is no setup fee with LoudPipe. [Back to top] Installation How do I set up the equipment? It couldn't be much easier! Simply plug the unit into a power outlet, plug the adapter into your high-speed Internet modem or router and then plug a telephone and/or a fax into the adapter and you're ready to make calls [Back to top] I can't get my LoudPipe adapter working with the Telus ADSL Service. Telus ADSL only allows internet access to registered MAC addresses. Since the ATA (adapter) will have a different address from the computer, the customer will need to add it to their Telus ADSL account. This can be done by the customer at: http://oca.bc.hsia.telus.net. [Back to top] Voicemail How do I access my voicemail? Dial *98 on your telephone handset connected to your LoudPipe adapter. [Back to top] What is my voicemail password? Your initial voice mail password is your LoudPipe telephone number (e.g. 6042885555). Please ensure that you change this password when you first access your voice mail. [Back to top] How long can my voicemail greeting message be? You can record your own personal greeting message of up to 1 minute long. [Back to top] How long can I store my voice messages? Voice mail is saved for up to 14 days in our system before it is automatically deleted. [Back to top] How long can voice messages be? Callers can leave you voice messages of up to 3 minutes long. [Back to top] How many messages can I store in my voicemail? You can store up to 20 messages at any one time. [Back to top] Service Features How do I add call features to my phone line? By default, your LoudPipe comes with all of the features enabled. If you would like to enable or disable features, you can access your account at http://user.loudpipe.ca/ [Back to top] Can I have more than one phone line? Yes, you can have two physical phone lines on each LoudPipe adapter. [Back to top] Can I add additional phone numbers to my line? Yes, you can add as many phone numbers to your line as you want but there is a charge for each additional number. This can be done by accessing your account online at http://user.loudpipe.ca/ [Back to top] Can I use a fax with the LoudPipe service? Yes, but you may experience some problems with International faxing. If you do experience problems with faxing please contact us. [Back to top] Billing When and how do I get billed? When you first sign-up for service you will be billed a pro-rated amount for the remainder of the month in which you sign up along with the next full month. After the initial period you will be billed once a month, on the first day of each month. The credit card (VISA or MasterCard) that you gave when you signed-up will be charged automatically each month. You can change this card at any time by logging into your account online at http://user.loudpipe.ca/ [Back to top] How do I view details of my long distance calls? You can access your local and long distance call records by logging into your account at http://user.loudpipe.ca/ [Back to top]